案例分析题

1. <span class="pLineHeight"><span style="font-family: 宋体;letter-spacing: 0;font-size: 17px"></span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 17px"><span style="font-family:宋体">【问题</span>1】(9分)</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 17px">在该案例中系统维护要求与客户服务要求存在哪些问题？</span></span>