案例分析题

1. <span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px"><span style="font-family:宋体">问题</span>1:请根据案例给出的相关数据,计算如下指标(保留小数点后两位):</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(1)关键岗位人员储备率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(2)人员绩效考核合格率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(3)备件可用率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(4)服务台一次派单成功率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(5)SLA达成率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(6)服务报告交付及时率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(7)变更成功率</span></span><br /><span><span style="font-family: 宋体;letter-spacing: 0;font-size: 14px">(8)发布成功率</span></span>

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